Frequently Asked Questions

1. Who can order from Chem Pharma?

We supply to licensed professionals, laboratories, institutions, and researchers and anyone. You must be over 21 years of age

2. Are your products legal in my country?

We encourage all customers to research local laws before ordering. Some substances may be restricted or controlled in certain jurisdictions. In the instance that its illegal we will deliver discreetly

3. What is the minimum order quantity?

All chemical products have a minimum order of 5g unless otherwise noted. Bulk pricing is available for larger quantities.

4. How do I place an order?

Select a product, choose quantity in grams, and click “Order Now.” You’ll be taken to the checkout page to complete your purchase with your details.

5. What payment methods are accepted?

We accept Zelle, Cash App, Google Pay, Apple Pay, crypto, bank transfer, and major credit/debit cards through a secure checkout process.

6. Is shipping discreet and secure?

Absolutely. We use plain, odor-proof packaging with no product names or branding. Every shipment is traceable and protected during transit.

7. Do you offer tracking numbers?

Yes, all orders come with tracking once shipped. You’ll receive an email with your tracking number and estimated delivery timeline.

8. What if my package is lost or delayed?

In rare cases of delay or loss, we investigate and offer reshipment or refund options depending on the situation and shipping terms.

9. Are your research chemicals tested for purity?

Yes, we provide only lab-verified, high-purity compounds. Each batch is tested for consistency, stability, and purity before sale.

10. How do I contact support?

You can reach us through the contact form, email, or phone number listed on the Contact Us page. We respond within 24 hours.